Frequently Asked Questions
Flower Delivery Perth — Your Questions Answered
This page covers everything Perth residents ask before ordering from Perth Petals — a locally operated online florist delivering fresh arrangements across the greater Perth metro area. Topics include same-day delivery, pricing, custom arrangements, substitution policies, and care tips.
Delivery
Yes, Perth Petals offers same-day flower delivery across the Perth metro area for orders placed before 1:00 PM AWST on weekdays and before 11:00 AM on Saturdays. Orders placed after these cutoff times are delivered the following business day. Same-day delivery is subject to stock availability, so placing your order early is especially important on peak dates like Valentine's Day and Mother's Day.
Perth Petals delivers to all suburbs across the greater Perth metropolitan area, including:
- Perth CBD and inner suburbs
- Northern suburbs (Joondalup, Wanneroo, Clarkson)
- Southern suburbs (Fremantle, Rockingham, Mandurah corridor)
- Eastern suburbs (Midland, Swan Valley area)
- Perth Hills region
Perth Petals delivery fees vary based on the recipient's suburb and are calculated at checkout before you pay. The exact fee is always shown before you confirm your order — there are no surprises added after purchase. Perth Petals does not currently offer free delivery.
Perth Petals delivers between 9:00 AM and 5:00 PM, Monday to Saturday. An exact time cannot be guaranteed for standard orders, but you'll receive a notification once the arrangement is dispatched. Specific delivery time requests can be noted in the delivery instructions at checkout, though exact times are not guaranteed due to routing and traffic.
Specific time requests can be added in the delivery instructions at checkout, and Perth Petals will try to accommodate them where possible. However, exact delivery times are not guaranteed due to routing and traffic conditions. All standard deliveries arrive between 9:00 AM and 5:00 PM. For workplace deliveries, ordering early in the morning gives the best chance of a daytime arrival.
If no one is available to receive the delivery, Perth Petals drivers will leave the flowers in a safe, shaded spot at the property and leave a calling card. If no safe location is available, redelivery can be arranged — note that a redelivery fee may apply. To avoid delays, include gate codes, unit numbers, or any special access instructions in the delivery notes at checkout.
Perth Petals does not offer regular Sunday or public holiday delivery. Exceptions are made for major occasions such as Valentine's Day and Mother's Day that fall on a Sunday — delivery on those days is available but must be ordered in advance as slots fill quickly. Orders placed on a Sunday or public holiday are fulfilled on the next available business day.
Yes, Perth Petals delivers to hospitals within the Perth metro area. Before ordering, confirm the recipient is still admitted and check whether the ward accepts fresh flowers — some units such as ICU do not allow them. Include the ward name, room number, and patient name clearly in the delivery notes to help the driver locate the recipient without delay.
Yes. Perth Petals delivers to apartments and units across Perth. To ensure a smooth delivery, include the full unit number, building name, intercom code, and any access instructions in the delivery notes at checkout. Missing access details are the most common cause of delays to apartment buildings — a few seconds at checkout can save a lot of back and forth on delivery day.
Ordering & Payment
Perth Petals accepts orders online and by phone. Online ordering takes three steps:
- Browse the online store and select an arrangement.
- Choose a delivery date and enter the recipient's address.
- Complete payment securely at checkout.
Perth Petals accepts all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and cash on delivery. All online transactions are processed through a secure, encrypted payment gateway. Payment is taken in full at the time of ordering for online purchases.
Yes. During checkout, Perth Petals provides a message card field where you can write a personalised note of up to 150 characters. The card is printed and included with the arrangement at no extra cost. The sender's name is never visible to the recipient unless you include it in your message.
For everyday deliveries, ordering at least one day ahead is recommended. For peak dates — Valentine's Day, Mother's Day, Christmas, and anniversaries — Perth Petals strongly advises ordering three to seven days in advance to secure stock and your preferred delivery date. Same-day orders on peak dates sell out quickly and are not guaranteed.
Yes. Perth Petals offers a range of add-ons that can be included with your flower delivery — such as chocolates, hampers, and teddy bears. Browse the available extras when selecting your arrangement and add them to your order at checkout. Add-on gifts are a popular choice for birthdays, anniversaries, new baby deliveries, and get-well occasions.
Pricing
Perth Petals arrangements start from $50 for classic bouquets and range up to $280 for premium designs such as red roses in a glass vase. All prices are in Australian dollars and include GST. Delivery fees are calculated separately at checkout based on the recipient's suburb.
No. Perth Petals displays all costs — including delivery fees — on the checkout page before payment is finalised. There are no charges added after purchase. The total shown at checkout is the exact amount billed.
Yes. Perth Petals regularly runs sale promotions across selected arrangements — look for the Specials category in the online store for current discounted items. Promotional offers change frequently, so checking the specials section before ordering is the best way to find a deal.
Flowers & Arrangements
Perth Petals offers a rotating seasonal collection sourced weekly from the Perth wholesale flower markets, including roses, lilies, sunflowers, tulips, peonies, orchids, and native Australian wildflowers. Mixed seasonal bouquets are also available and represent the best available blooms each week at the strongest value.
Yes. Colour and flower preferences can be added in the order notes at checkout, or submitted via the Perth Petals contact form for larger or event orders. Perth Petals will always try to honour specific requests, but availability depends on seasonal stock. A florist will reach out if a substitution is needed before the arrangement is prepared.
If a specific flower is out of season or unavailable, Perth Petals substitutes it with a fresh alternative of equal or higher value that matches the style and colour palette of the original. Customers are contacted about substitutions before delivery wherever possible. Perth Petals never downgrades the value of an arrangement without prior approval.
Fresh flowers are a seasonal product, so the exact blooms in your arrangement may vary slightly from website photos depending on what is available at the Perth flower markets that week. Perth Petals always maintains the same style, colour palette, and quality standard as shown. If a significant substitution is needed, you will be contacted before the arrangement is prepared.
Most Perth Petals arrangements last five to seven days with proper care. To extend vase life:
- Trim stems diagonally before placing in clean water.
- Keep flowers away from direct sunlight and heating vents.
- Change the water every two days.
- Remove any wilted leaves below the waterline.
Yes. Perth Petals accepts custom orders for any occasion — birthdays, anniversaries, sympathy arrangements, get-well bouquets, and more. Custom requests can be submitted through the order notes at checkout, by phone during business hours, or via the contact form for more complex briefs. The floristry team will discuss your budget, colour preferences, and flower choices before preparing the arrangement.
Yes. Perth Petals offers custom floral design for weddings, corporate events, and private functions across Perth, covering bridal bouquets, centrepieces, ceremony installations, and venue styling. Event enquiries should be submitted at least four weeks before the event date via the contact form or by phone to allow time for consultation and sourcing.
Cancellations & Refunds
Orders cancelled more than 24 hours before the scheduled delivery receive a full refund. Cancellations within 24 hours of delivery may incur a 25% fee to cover preparation costs. Orders already dispatched cannot be cancelled. To cancel, contact Perth Petals as early as possible through the website or by phone — the sooner you reach out, the more options are available.
Yes. Perth Petals backs every arrangement with a satisfaction guarantee. If the quality or condition of your flowers is not up to standard on arrival, contact the team within 24 hours with a photo. Perth Petals will arrange a replacement delivery or issue a full refund — whichever you prefer — at no cost to you.
Photograph the arrangement immediately and send the image to the Perth Petals support team within 24 hours of delivery. Perth Petals will arrange a complimentary replacement or a full refund based on your preference. Claims submitted after the 24-hour window may not be eligible for a replacement, so prompt reporting is important.
About Perth Petals
Yes. Perth Petals is a locally operated florist based in Thornlie, Western Australia, serving the greater Perth metropolitan area. All arrangements are designed and prepared in-house by experienced local florists using fresh flowers sourced from Perth wholesale markets. Perth Petals is not a relay florist or order-forwarding service — every order is fulfilled directly from their Thornlie store.
Yes. Perth Petals has a physical store located at Shop 22, Thornlie Square Shopping Centre, 320 Spencer Road, Thornlie WA 6108. Call ahead on 08 9459 2500 to confirm opening hours before visiting. Online and phone orders are also accepted Monday to Saturday, 9:00 AM – 5:00 PM AWST.
Perth Petals can be reached by phone on 08 9459 2500, by email at connectperthpetals@gmail.com, or through the contact form on the website. Business hours are Monday to Saturday, 9:00 AM – 5:00 PM AWST. For urgent delivery issues on the day, calling is the fastest option.
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