We Stand Behind Every
Bouquet We Deliver

Our Freshness Guarantee

Real flowers, real quality checks, every single day.

Perth Petals sources fresh flowers from Perth wholesale markets every week and prepares each arrangement on the day we deliver it. We take quality seriously because we know you are trusting us with something that matters, whether that is a birthday, a condolence, a wedding anniversary, or a simple gesture to say you care.

Every arrangement that leaves our Thornlie store meets our quality standard before it goes out the door. If yours does not arrive that way, we want to know about it and we will make it right.

Damaged or Incorrect Orders

What to do if something arrives wrong.

Sometimes things go wrong in transit. We own that. If your flowers arrive damaged, wilted beyond acceptable condition, or we delivered the wrong arrangement, here is what to do:

Claims we receive after the 24-hour window are harder for us to assess because fresh flowers change quickly. Please contact us on the day you notice the problem so we can help you properly.

Cancellations

Life changes fast — here's how we handle it.

Life changes fast and we understand that. Here is our cancellation policy:

• More than 24 hours before your delivery date: Contact us and we cancel your order with a full refund. No questions asked.
• Within 24 hours of your delivery date: We may have already sourced and started preparing your flowers. We will try our best to cancel but a partial preparation fee may apply depending on how far along the order is.
• After dispatch: Perth Petals cannot cancel an order that is already out for delivery. Please contact us as soon as you know you need to cancel so we can act before the order leaves the shop.

To cancel, call us directly on +61 431 669 175 during business hours (Monday to Saturday, 9:00 AM to 5:00 PM AWST). Calling is always faster than emailing for time-sensitive requests.

Flower Substitutions

Fresh flowers change with the seasons.

Fresh flowers follow the seasons and market availability changes weekly. On rare occasions, a specific flower you ordered may not be available on your delivery date. When that happens, Perth Petals substitutes it with a fresh alternative of equal or greater value that matches the style and colour palette of your original arrangement.

We contact you before we make any significant substitution so you know what to expect. Perth Petals never downgrades an arrangement in value without letting you know first. If you are not happy with the substitute, we will discuss other options with you before we proceed.

What We Cannot Refund

A few situations sit outside our policy.

Perth Petals sells fresh, perishable flowers. Because of this, some situations fall outside our refund policy:

• Flowers that wilted after the 24-hour claim window due to care or environmental conditions outside our control.
• Arrangements where the recipient or a third party left flowers in direct sunlight, near heating vents, or in a hot car after delivery.
• Orders where the delivery address, recipient name, or access details were incorrect at the time of ordering.
• Change of mind after the order has been prepared and dispatched.
• Flowers that lasted less than expected due to the recipient not following the care instructions included with every delivery.

If you are unsure whether your situation qualifies, contact us anyway. We would rather have a conversation than leave you feeling unheard.

Get in Touch

A real member of our floristry team handles every issue.

If something is not right with your order, reach out to us directly. We are a small local Perth team and we take every complaint seriously. We do not pass you to a call centre or send you an automated reply. A real member of our floristry team will handle your issue.