Perth Petals · Thornlie WA 6108 · Australian Privacy Act Compliant
Privacy Policy —
How We Protect Your Information
Perth Petals is committed to protecting the privacy and personal information of every customer who shops with us. This policy explains exactly what information we collect when you order flowers online in Perth, how we use it, who we share it with, and your rights under Australian law.
Last updated: September 2026 · Applies to: perthpetals.com.au · Governed by: Australian Privacy Act 1988
1. Who We Are
Perth Petals is a locally owned and operated florist business based in Thornlie, Western Australia. We operate from Shop 22, Thornlie Square Shopping Centre, 320 Spencer Road, Thornlie WA 6108 and deliver fresh flowers to every suburb across the greater Perth metropolitan area.
We operate the website perthpetals.com.au and all online flower orders placed through this website are subject to this Privacy Policy. For any privacy-related enquiries, contact us at connectperthpetals@gmail.com or call +61 431 669 175.
2. Information We Collect
We collect only the personal information necessary to process and deliver your flower order in Perth. We do not collect sensitive personal information and we do not require you to create an account to place an order.
| Information Type | Why We Collect It | When Collected |
|---|---|---|
| Your name & contact number | To confirm your order and contact you about delivery | At checkout |
| Your email address | Order confirmation, delivery updates, and optional marketing (with consent) | At checkout |
| Recipient name & delivery address | To deliver your flowers to the correct Perth suburb address, and to calculate your delivery fee based on the recipient suburb's distance from our Thornlie store | At checkout |
| Gift card message | To include your personalised handwritten card with the arrangement | At checkout |
| Payment information | To process your order securely — handled by PCI-DSS compliant processors. We never store full card details. | At checkout |
| Browsing & cookie data | To improve website performance and understand how customers use our site (anonymised analytics) | When browsing perthpetals.com.au |
3. How We Use Your Information
Perth Petals uses your personal information for the following purposes only:
Order fulfilment: Your name, contact details, and recipient delivery address are used exclusively to process and deliver your flower order across Perth. Our delivery team receives only the recipient name and address — nothing more. Because our delivery fee is calculated according to the recipient suburb's distance from our Thornlie store, the delivery address you provide is also used to work out the correct delivery charge for your order.
Order communications: We use your email address to send you an order confirmation and delivery notification. These transactional emails are not marketing emails and cannot be opted out of, as they form part of the service you have purchased.
Marketing (with consent only): If you opt in at checkout or subscribe to our mailing list, we may occasionally contact you about new flower ranges, seasonal promotions, and same-day delivery offers. You can unsubscribe at any time via the link in any email or by contacting us directly.
Website improvement: Anonymised analytics data (via cookies) helps us understand which pages customers visit, how long they browse, and which arrangements are most popular. This data cannot identify you personally.
4. Who We Share Your Information With
Perth Petals does not sell your personal information to any third party — ever. We share limited data only where necessary to complete your order:
Payment processors: Your payment details are handled directly by our PCI-DSS compliant payment gateway. Perth Petals never sees or stores your full card number.
Delivery drivers: Our in-house delivery team receives the recipient's name, suburb, and delivery address to fulfil your order. Perth Petals is a real local florist — we use our own drivers, not third-party courier networks, for flower delivery across Perth.
Analytics providers: Anonymised browsing data may be processed by tools such as Google Analytics. No personally identifiable information is shared with these services.
We do not share your data with advertisers, data brokers, social media platforms, or any unrelated third parties.
5. Cookies & Website Tracking
Cookies are small text files stored on your device when you visit perthpetals.com.au. We use cookies to maintain your shopping cart between pages, remember your preferences, and collect anonymised analytics about how our Perth customers use the website.
We use essential cookies (required for the website and shopping cart to function), analytics cookies (to understand website performance), and preference cookies (to remember your settings). We do not use advertising or third-party tracking cookies.
You can disable cookies in your browser settings at any time. Please note that disabling essential cookies may prevent you from completing an online flower order.
6. How We Protect Your Data
Perth Petals takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website uses SSL/TLS encryption (HTTPS) to secure all data transmitted between your browser and our servers. Payments are processed through a secure, PCI-DSS compliant payment gateway — your full card details are never stored on our systems.
Order records are retained only for as long as required to fulfil your purchase, manage any refunds under our refund and returns policy, and comply with Australian tax and business record-keeping obligations. We do not retain personal data longer than necessary.
7. Your Privacy Rights Under Australian Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the following rights regarding personal information Perth Petals holds about you:
Right to Access
Request a copy of the personal information we hold about you at any time.
Right to Correction
Ask us to correct any inaccurate or outdated personal information in our records.
Right to Deletion
Request deletion of your personal data, subject to our legal record-keeping obligations.
Right to Opt Out
Unsubscribe from marketing communications at any time with no impact on your orders.
Right to Complain
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
Right to Know
Be informed clearly about what data we collect and how we use it — which is the purpose of this policy.
Privacy — Frequently Asked Questions
Questions Perth customers most commonly ask about privacy and data security when ordering flowers online.
Is it safe to order flowers online from Perth Petals?
Yes. Our checkout uses SSL/TLS encryption and payments are processed by a PCI-DSS compliant gateway. We never store your full card details on our servers. Your personal and payment information is protected at every step of your order.
What personal information does Perth Petals collect when I place an order?
We collect your name, email, phone number, delivery address, recipient details, and gift card message — only what's needed to fulfil and deliver your flower order in Perth. We don't collect sensitive personal information and you don't need to create an account to order.
Does Perth Petals share my personal information with third parties?
We never sell your data. We share only what's necessary — recipient delivery details with our own drivers, and anonymised analytics data with tools like Google Analytics. We do not share your information with advertisers or data brokers.
Does Perth Petals use cookies on its website?
Yes — we use essential cookies (for cart and checkout), analytics cookies (anonymised, to improve the site), and preference cookies. We do not use advertising or third-party tracking cookies. You can disable cookies in your browser settings at any time.
How can I access, update or delete my personal information?
Email us at connectperthpetals@gmail.com or call +61 431 669 175. Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal data. We will respond within a reasonable timeframe.
Does Perth Petals send marketing emails?
Only with your consent. You can opt in at checkout or via our mailing list. You can unsubscribe at any time by clicking the link in any email or contacting us directly — no questions asked.
Is Perth Petals compliant with Australian privacy law?
Yes. Perth Petals operates in full compliance with the Australian Privacy Act 1988 and the 13 Australian Privacy Principles (APPs). If you have an unresolved privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC).
Questions about your privacy or personal data? We're a real Perth-based local florist and we're always happy to talk. Contact our Thornlie team directly — by phone, email, or visit us in store at Thornlie Square.